Return & Refund Policy

Due to the perishable nature of our fresh flowers, we cannot offer cash refunds.

However, we will provide store credit or a replacement arrangement for verified issues as outlined below.

Damaged or Incorrect Orders

If your order arrives damaged, wilted, or incorrect, please contact us within 24 hours of delivery.

Include photos of the item so we can assess the issue.

If the complaint is verified, we will offer:

• A replacement product or
• Store credit equal to the value of the original order

Cancellations

flowers may already be prepared and cannot be cancelled or refunded.

Non-Refundable Items

• Fresh flowers
• Custom floral arrangements
• Same-day orders

How to Contact Us

If you need help with an order, contact us at:

hello@dancingorchid.co.uk

📞 07988229661

We aim to respond within 24 hours.